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Privacy Policy

Privacy Policy



Effective Date: 1 January 2025

1. Introduction

Buy and Let Centre (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you interact with us through the WhatsApp API on our Enterprise Resource Planning (ERP) system.

2. Information We Collect

When you use our WhatsApp services, we may collect the following information:

  • Personal Identifiable Information (PII): Name, phone number, email, and any other details voluntarily provided.
  • Transactional Data: Communications related to inquiries, transactions, and property management services.
  • Device and Usage Data: Metadata such as IP address, timestamps, and device information.

3. How We Use Your Information

We use collected data to:

  • Facilitate property transactions and services.
  • Provide customer support and respond to inquiries.
  • Send important updates, notifications, and marketing messages (where consent is given).
  • Improve service efficiency and enhance the user experience.
  • Comply with legal and regulatory obligations.

4. Data Sharing and Disclosure

We do not sell or rent your data. However, we may share it with:

  • Service Providers: Third-party vendors supporting our WhatsApp API operations.
  • Legal and Regulatory Authorities: If required by law or to protect our rights.
  • Business Partners: Only with explicit user consent for related services.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, or loss.

6. Data Retention

We retain your data only as long as necessary for business and legal purposes. After this period, data is securely deleted.

7. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of marketing communications at any time.
  • Request information on how we process your data.

8. Third-Party Links and Services

Our WhatsApp communications may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage users to review their policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted with an updated effective date.

10. Contact Information

For questions or requests regarding this Privacy Policy, please contact us at:

Buy and Let Centre